UK
UK Mate support
Answers,
without the runaround.
Quick help with downloads, features, permissions and privacy.
01Is UK Mate legal or immigration advice?
No. It is an organisation and preparation tool. Use official government information or a qualified adviser for decisions.
02Is UK Mate connected to the Home Office?
No. It is an independent MateTech app.
03Can UK Mate submit an application?
No. It cannot submit an immigration application or act as your representative.
04Should I add passport numbers or eVisa codes?
Avoid storing government passwords, share codes and complete identity-document details unless a feature clearly requires and explains them.
05Where should I check official requirements?
Use the official GOV.UK service relevant to your circumstances or seek qualified advice.
06How do I report a problem?
Contact support with the app and iOS versions and a general description. Do not send identity documents.
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